Any service availability check in Apica ASM be configured to trigger events of varying severity based on the thresholds set. When a service or collection of services violate the configured thresholds, Events can be escalated and routed directly to PagerDuty for alerting.
Only active Apica and PagerDuty accounts are needed to use this integration..
Add a new PagerDuty integration by clicking the PagerDuty button under the Integrations menu.
Click the Add PagerDuty account button.
Enter your PagerDuty credentials and click Authorize Integration.
If you have multiple PagerDuty accounts, select the account that you would like to use and click the Authorize Integration button. If you only have a single PagerDuty account, you will skip this step.
Enter a name for your new PagerDuty Apica service, select an escalation policy to use then click the Finish Integration button.
After clicking the Finish Integration button, you will see that the PagerDuty service has been added.
Next, you will want to add the PagerDuty integration as a notification method for.Click on Manage, then Alerts.
Toggle from Alerts to Recipients in the upper right hand corner.
Find the user that you would like to send PagerDuty notifications, alternatively you can create a new user.
Click on the +PagerDuty logo next to the account name to add it as a notification method. Select the service from the drop-down menu, give the target a Name and then click the Add PagerDuty Target button.
Congratulations! You have now integrated Apica with your PagerDuty account. Now, when an alert triggers and is resolved within Apica, it will notify PagerDuty and incidents within PagerDuty will be automatically resolved once they are restored within Apica. Should you need any further assistance, please contact our support team.