Microsoft 365 Use Cases

Apica has launched the new Apica Microsoft 365 Monitoring Suite. This new solution is capable of monitoring the availability and quality of tools and services in the Microsoft 365 Suite. Within ASM, the solution runs SLA and API checks, and provides intelligence and insights in the form of performance reports. The applications it monitors include Outlook, OneDrive, SharePoint and Exchange. Refer to Launch Announcement here!

The Apica Microsoft 365 Monitoring Suite can be deployed in branch offices, where it can identify emerging issues and analyze them for root causes. All performance anomalies are proactively detected, flagged and displayed on the dashboard.

Developed in-house, the solution aims to replace point solutions which companies often have to rely on to get visibility of all the components in the stack. With the Apica Microsoft 365 Monitoring Suite, users can be in the know about all critical issues in any of the tools in the suite. This ensures easy troubleshooting and promises optimal performance for the users.

The Apica Microsoft 365 Monitoring Suite is currently available for use. It comes in three packages:

• Basic

• Standard

• Enterprise.

The first two cover one location only, whereas the Enterprise version can be deployed in two or more locations and can cover up to 6 services in the Microsoft 365 Suite.

Phase 1 Rollout

Initial Phase with guided setup to increase the footprint of DAC checks. No GUI changes required in the initial phase. Guided setup in the form that offering is sent out / advertised in available platforms and after initial contact with prospect, support or PS will set up the monitoring per customer.

ASM Checks:
The Product offering in the initial phase (Phase1) is a base package with 3 DAC checks covering the native desktop applications Outlook / Teams / OneDrive. ( Including screenshots and 1 Base Script per Application. ) API/Standard checks will also be included in the product offering covering multiple API per service.( 2 per service ) and also a FPR “base“ check not including a selenium script. Utilizing the “Compound Check” for aggregated SLA metrics used in reporting.

Base

• 1 Location.

• 1 DAC check

• 2 URL/SLA checks ( Covering 1 Service )

Standard

• 1 Location.

• 3 DAC checks

• Outlook / Teams / OneDrive. ( Initial Setup )

• 6 API/SLA checks covering 3 services.

• Compound Check for an aggregated SLA view.

Enterprise

• 2 or more locations.

• 6 DAC checks

• Outlook / Teams / OneDrive. ( Initial Setup )

• 12 API/SLA checks covering 6 services.

• Compound Check for an aggregated SLA view.

Option:

• 1 MFA check*

• (Adding MFA support in combination with either Web / Native / Mobile App.)

• 1 DAC check + 1 MFA check.